Exeter Finance
Exeter Finance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating from 24 reviews, about 50% would recommend. Most consumers report dissatisfaction, a high price level, 71% unfavorable responses, and frequent requests for a refund. Reported pros: available loans for average credit and helpful reps; cons: deceptive practices and poor customer service.
Key Takeaways for Future Customers
- Search Exeter Finance reviews for issues with billing, refunds, and auto-pay.
- Expect mixed customer service experiences and possible delays obtaining title or payoff.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and phone responsiveness.
- Reports of refund delays, payment posting errors, and alleged deceptive lending practices.
Positive Feedback
Some customers note loans for average credit and a few cordial, helpful representatives who resolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.1 star rating from 24 reviews, about 50% would recommend. Most consumers report dissatisfaction, a high price level, 71% unfavorable responses, and frequent requests for a refund. Reported pros: available loans for average credit and helpful reps; cons: deceptive practices and poor customer service.
Key Takeaways for Future Customers
- Search Exeter Finance reviews for issues with billing, refunds, and auto-pay.
- Expect mixed customer service experiences and possible delays obtaining title or payoff.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and phone responsiveness.
- Reports of refund delays, payment posting errors, and alleged deceptive lending practices.
Positive Feedback
Some customers note loans for average credit and a few cordial, helpful representatives who resolved issues.
Media from reviews
Fort Lauderdale, Florida
Preguntar por una reposición de carro
I couldn't get any help from any agent because the automated response ends when no account number can be provided, as the customer calling is seeking information. It seems the only thing of interest is payment; providing information to new customers is of secondary or third importance.
No tuve la oportunidad de hacer la pregunta a un costumer service porque no tengo cuenta con ustedes.
User's recommendation: No pierdan el tiempo tratando de comunicarse. No atienden a personas comunes., solo a clientes.
Lithonia, Georgia
I would like to know if I could change my due day to the 3 of every month or the 4 of every month
I'M ON SOCIAL SECURITY, I GET MONEY ON EVERY third of the month was trying to see if I could change my due day to 3 of the month or 4of the month
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop to my payment
My car was treaded on September 2nd.
That day paid off.
Could you stop my payment from automatically being paid? My account number is 914****.
Preferred solution: Stop automatically payment. My balance was payoff. September 2th 2025yr
I need urgent a copy of my car loan.
- - Copy of Exeter Bank car loan requested; unresolved for weeks.
- - Request forwarded to another department; seeking quick resolution.
I need help. I have repeatedly requested a copy of my car loan from Exeter Bank customer service, but to this day, they have not been able to resolve such a simple issue.
I called, and they told me they needed to forward my application to another department and that they would send it to me. I have been waiting for a response for over three weeks. I would greatly appreciate it if you could help me resolve this issue efficiently and quickly. My name is Gerardo A.
Ramirez Martinez.
My loan number is 521****, and my phone number is 717-649-****. Thank you so much.
Simpsonville, South Carolina
They are the worst company
- - Avoid Exeter Finance; they wouldn’t finance my car purchase.
- - I bought a 2025 Mitsubishi Outlander Friday; their staff were rude and unhelpful.
You dont have to take my advice but run dont walk , Do not do business with this company . I was never late and never missed a payment but when it came to buy a new car they wouldnt even finance not help .
( But state they believe in building relationships ) joke . But thank you god someone took a chance on me and I purchased a 2025 Mitsubishi Outlander on Friday . No thanks to Exeter finance , I wouldnt finance a bicycle from your company .
And your staff are rude and unprofessional. Good bye and good luck!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
Exeter Finance Preditory Lending
- - I bought a car to help my mother get to medical appointments.
- - Predatory lending targets vulnerable people with poor credit and high interest.
The issue
I purchased a car in desperate need to help transport my mother to and from medical appointments, only to find out that the company is a predatory lender who preys on vulnerable individuals with compromised credit. This company's deceitful practices have left me and countless others in a state of financial despair, stripping away not only our hard-earned money but our dignity and security in the process.
Predatory lending is a deeply unethical practice that targets individuals when they are at their most vulnerable.
These lenders exploit people with poor credit ratings, often offering loans with exorbitant interest rates and unfavorable terms, trapping individuals in cycles of debt that they struggle to escape. This practice disproportionately affects low-income families, minorities, and the elderly, who may not have the financial literacy or resources to defend themselves against such operations.
- Interest
- Loss of money
- And the loan never gets paid off
Preferred solution: Price reduction
User's recommendation: Tell as many people as you can not to do business with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrating
Answer your phone. I called twice and never got a person on the phone. I tried to talk to the computer but still did not get an answer.
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Verified Reviewer |
Independence, Ohio
This company is very bad however finance your auto loan bad reputations I pay off my car since February and they refund to refund my money from gap insurance is since this company don't have money the
- - Alleges auto loan fraud and funds kept for 3 months.
- - Refund not received after cancellation on February 2, 2025.
- - They charged customers above the rate.
Auto loan: they defrauded me, keeping my money for 3 months. I am still not getting my refund.
They used my money to cover their expenses. They have been charging customers over the rate. I canceled my vehicle on February 2, 2025, and they have still not refunded me.
This company is terrible. I will not do business with them.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bournemouth, England
Terrible experience regarding payments
- - Online payments are capped and you can't pay off the loan online.
- - A 15-day quote requires a check, and a 24-hour payment limit lets interest accrue.
Predatory style lending. They limit the amount you can pay online.
You cannot pay your loan off online. They will only give you a 15-day quote that you have to send a check in for. They limit the amount you can pay in a 24-hour period, meaning that you will continue to accumulate interest. I thought it would be easy to go online and pay my car loan off, and they don't allow you to if it is less than the daily limit.
Only a win-win for them and the dealership! Terrible practice!
- Rude customer service
- Predatory lending
- Online payment limits
Preferred solution: No extra interest due to the fact that I can not pay my loan off in full online or over the phone or pay any other way than sending in a check and hoping they process it rapidly.
User's recommendation: Use another company or use as a last alternative.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not apply payment to principal
- - Two payments to Exeter were not credited to the principal.
- - I had to call to fix principal payments; after three calls, BBB complaint filed.
I have made two payments to Exeter, and neither time has the company credited my principal amount. I had to call to make a specific payment to principal and call back again to get it moved to principal.
I complied.
I have called three times to get this corrected, and it still remains outstanding. I filed a complaint with the BBB.
- Deceptive practices
Preferred solution: Correct application of payment
User's recommendation: I would find a company that doesn’t make you follow a process that they can’t administer. Avoid Exeter
Because I want my title not a reduced rate for something I don't owe
- - Wants the car title.
- - Won't pay more than owed; car isn't running due to transmission.
- - Wants loan paid-in-full evidence; has an attorney.
I want the title to my car and I am not sending any more money that I do not owe iwant my title even though the car is no longer running due to transmission problems and I want loan to show paid in full if not I have an attorney that is my first cons
I will have more information when my cousin gets back from Germany and he contacts Exeter either through mail or phone but he already knows the situation
They take advantage of you when they agree or suggest that they can do something for you but don't tell you that there is a significant financial penalty or charge for doing so plus many hidden fees
"Hidden fees" is the excuse those with little to no common sense use because they don't have the brain power to READ what they agreeing to BEFORE they agree to it=FACT!
Milwaukee, Wisconsin
Want to add my boyfriend on loan
I want to add my boyfriend on the loan Marcus Darrell Taylor have all access to info on the account also to add changes to account
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Verified ReviewerWas my car repoed
I was waiting until today, July 5, to pay because that's when my money comes, but the guy came and took my truck this morning before I could pay.
Preferred solution: My truck back and help with fixing my payments
What is broken with the payments which requires "fixing"? YOU caused the repo by YOU not making YOUR payments on time!
YOU were placed with this sub prime deadbeat lender because YOU destroyed YOUR credit by not paying other bills on tume!
These people take a chance on you and what happens?? Yes sir, its the very typical serial deadbeat smell!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit Dispute
I am writing this statement that our account/contract #478**** be resolved as soon as possible. We are not 90 days past due.
We are current. Please update our account.
User's recommendation: Exeter Finance is an excellent company to finance a vehicle with.
Make a payment
Ive been trying to call and make a payment for the laat three days. Each time that i call, the phone continues to ring and no one answers.
Same thing occurred last month. Ive tried using the online portal to make a payment and yet im being prompted to call in. Again, I've made several attempts to make a payment and to no avail has anyone taken the time to answer my calls. This is a disgrace to say the least.
Funny thing is, just last month i experienced the exact same thing calling from my personal number and wasnt able to get though. When i used *67 to call in someone promptly answered my call and i was able to make a payment. Im afraid to mail in a payment because of fear that you all will say you havent received such payment.
Listen, i just need someone to answer the phone so that i can make my payment. Your company has already stressed me out and made my life a living ***
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"Predatory lending" is always the sign of an excuse making serial deadbeat. YOU signed an agreement in which YOU said YOU would make each payment ON TIME, EVERYTIME! Serial deadbeats just can't stand the consequences THEY CAUSE when they don't pay on time and there's ALWAYS an excuse and its ALWAYS somebody else's fault!
You only had to look at the sticker price, monthly payment and length of loan. If you failed to do that, that falls back on you.
Do you research before you comment and maybe you will understand
That’s what you needed to do. I’m not the one who haphazardly signed a loan agreement and then cried about it later.
Again, sticker price, monthly payment and length of loan.
If you could not highlight these three items on your copy of the contract you failed. The fact that you want to whine afterward or debate me is comical.
Start from the beginning, why did you sign the loan documents? You're just as much to blame for this situation.
Focus on your credit by paying your bills and you wouldn't be in this situation. The reason you need the car, completely irrelevant.