Exeter Finance
Exeter Finance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Exeter Finance has 2.1 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Exeter Finance to a friend or colleague.
- Rating Distribution
Pros: Available loans for average credit, Does good business by financing, I like most ppl i talk to.
Cons: Deceptive practices, Poor customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Exeter Finance has 2.1 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Exeter Finance to a friend or colleague.
- Rating Distribution
Pros: Available loans for average credit, Does good business by financing, I like most ppl i talk to.
Cons: Deceptive practices, Poor customer service, Bad customer service.Recent recommendations regarding this business are as follows: "Use another company or use as a last alternative.", "I would find a company that doesn’t make you follow a process that they can’t administer. Avoid Exeter", "No way", "Do not finance with Exeter", "Do not purchase any vehicle from Vaden Nissan".
Most users ask Exeter Finance for the refund as a solution to their issues.
Review authors value the most Privacy and Data Security. Consumers are not pleased with Reliability and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Exeter Finance Reviews
"Great communication"
Representative was Cordial and courtesy, and she took time to answer all my questions about the payment that we needed to pay. Then she asked if we have any...
"Terrible experience regarding payments"
Predatory style lending. They limit the amount you can pay online. You cannot pay your loan off online. They will only give you a 15-day quote that you have to...
Simpsonville, South Carolina
They are the worst company
You dont have to take my advice but run dont walk , Do not do business with this company . I was never late and never missed a payment but when it came to buy a new car they wouldnt even finance not help .
( But state they believe in building relationships ) joke . But thank you god someone took a chance on me and I purchased a 2025 Mitsubishi Outlander on Friday . No thanks to Exeter finance , I wouldnt finance a bicycle from your company .
And your staff are rude and unprofessional. Good bye and good luck!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bournemouth, England
Terrible experience regarding payments
Predatory style lending. They limit the amount you can pay online.
You cannot pay your loan off online. They will only give you a 15-day quote that you have to send a check in for. They limit the amount you can pay in a 24-hour period, meaning that you will continue to accumulate interest. I thought it would be easy to go online and pay my car loan off, and they don't allow you to if it is less than the daily limit.
Only a win-win for them and the dealership! Terrible practice!
- Online payment limits
- Predatory lending
- Rude customer service
Preferred solution: No extra interest due to the fact that I can not pay my loan off in full online or over the phone or pay any other way than sending in a check and hoping they process it rapidly.
User's recommendation: Use another company or use as a last alternative.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not apply payment to principal
I have made two payments to Exeter, and neither time has the company credited my principal amount. I had to call to make a specific payment to principal and call back again to get it moved to principal.
I complied.
I have called three times to get this corrected, and it still remains outstanding. I filed a complaint with the BBB.
- Deceptive practices
Preferred solution: Correct application of payment
User's recommendation: I would find a company that doesn’t make you follow a process that they can’t administer. Avoid Exeter
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Ada, Oklahoma
Because I want my title not a reduced rate for something I don't owe
I want the title to my car and I am not sending any more money that I do not owe iwant my title even though the car is no longer running due to transmission problems and I want loan to show paid in full if not I have an attorney that is my first cons
Ada, Oklahoma
I will have more information when my cousin gets back from Germany and he contacts Exeter either through mail or phone but he already knows the situation
They take advantage of you when they agree or suggest that they can do something for you but don't tell you that there is a significant financial penalty or charge for doing so plus many hidden fees
Milwaukee, Wisconsin
Want to add my boyfriend on loan
I want to add my boyfriend on the loan Marcus Darrell Taylor have all access to info on the account also to add changes to account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas my car repoed
I was waiting until today, July 5, to pay because that's when my money comes, but the guy came and took my truck this morning before I could pay.
Preferred solution: My truck back and help with fixing my payments
What is broken with the payments which requires "fixing"? YOU caused the repo by YOU not making YOUR payments on time!
YOU were placed with this sub prime deadbeat lender because YOU destroyed YOUR credit by not paying other bills on tume!
These people take a chance on you and what happens?? Yes sir, its the very typical serial deadbeat smell!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chinle, Arizona
Credit Dispute
I am writing this statement that our account/contract #478**** be resolved as soon as possible. We are not 90 days past due.
We are current. Please update our account.
User's recommendation: Exeter Finance is an excellent company to finance a vehicle with.
Make a payment
Ive been trying to call and make a payment for the laat three days. Each time that i call, the phone continues to ring and no one answers.
Same thing occurred last month. Ive tried using the online portal to make a payment and yet im being prompted to call in. Again, I've made several attempts to make a payment and to no avail has anyone taken the time to answer my calls. This is a disgrace to say the least.
Funny thing is, just last month i experienced the exact same thing calling from my personal number and wasnt able to get though. When i used *67 to call in someone promptly answered my call and i was able to make a payment. Im afraid to mail in a payment because of fear that you all will say you havent received such payment.
Listen, i just need someone to answer the phone so that i can make my payment. Your company has already stressed me out and made my life a living ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Irving, Texas
Abundance of misinformation
I've not worked with a company that provides so much misinformation when trying to obtain the title after paying off the vehicle, especially misinformation from a customer service manager. I was advised that the customer service manager would be coached after an Exeter representative listened to the call.
I have now been in contact with three Exeter customer service representatives, one Exeter customer service manager, and one Exeter escalation representative.
I wouldn't recommend this company for financing. I am glad my most recent acquisition is with Capital One.
- Will finance anyone
- Payoff amount is ridiculous
Preferred solution: The title to my vehicle for resale.
User's recommendation: Do not finance with Exeter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLies from this company
After making my first payment, I received a letter saying I was not approved. I made arrangements for the vehicle to be picked up.
Five months later, they listed it as an involuntary repossession and missed payments, killing my credit. Stay away.
- Lies
Preferred solution: My credit report fixed
Houston, Texas
They financed my car for 11,000 intrest rate was 22% I've paid on it 5yrs. Have 2 more payments to go and IT SHOWS THAT MY PAY OFF WAS 22,000 THAT'S 50%INTREST ISN'T IT?
They RIP YOU OFF. I ALWAYS PAID ON TIME EXCEPT WHEN COVID HIT I NEEDED ONE WEEK EXTENSION COME TO FIND OUT THEY SHOW 1 MONTH BEHIND MISSED PAYMENT.
THEY'RE THE ONES WHO SUGGESTED ME TO GET EXTE YET THEY HAVE DOWN I MISSED 1 PAYMENT WENT AGAINST MY CREDIT SCORE.
I'M PISSED.5YRS. PERFECT PAYMENT UNTIL THEY TOLD THE CREDIT DPT.I MISSED PAYING.
User's recommendation: No way
Nope! It's the APR as shown on your contract and the only reason you have a high APR is because you have a history of not paying bills on time thus the
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
I want better Customer Service. There have been times that I have carefully explained my need for an Extension in past conversations with one of your Customers Service Representative s...who assured and also reassured me the issue was duly noted...Only for me to unfortunately encounter 2-3 more callsI would still recommend you guys
- Does good business by financing
- Poor customer service
Preferred solution: Apology
Well said and very typical. "You want", "you want", "I'm entitled"!
Very, very typical! Of course, in very typical deadbeat fashion, you want an extension.
Why not GROW UP and learn how to pay your bills ON time, like other people do. That's why you ended up being PLACED with a subprime deadbeat lender because the banks wouldn't touch you thanks to your self created reputation of YOU not paying your bills ON time!
Registerred owner
No puedo registrar el carro porque necesito aprobación de que no se debe el carro porque fue subastado.
Preferred solution: El título para poder registrar el carro
Jacksonville, Florida
Addresssavannah ga.31419 Vaden Nissan.
Nothing is resolved. I do not wish to be contacted by Exeter Fiance or Vaden Nissan again. I will not pay for a vehicle that doesn't work.
User's recommendation: Do not purchase any vehicle from Vaden Nissan
You have a few weeks yet. Start planning how to deal with the lawsuit and judgement, the wage garnishment and asset seizure. We'll all be laughing!
Metter, Georgia
Great communication
Representative was Cordial and courtesy, and she took time to answer all my questions about the payment that we needed to pay. Then she asked if we have any follow questions and let us know what right to go in the near future.
What you see complaining here are serial deadbeats who just can't stand the consequences THEY CAUSE by not making on time payments and of course, it's always somebody else's fault! People who make payments on time don't have any problems to cry, whine and stomp their feet about. Just the sorry SERIAL DEADBEATS.
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"Hidden fees" is the excuse those with little to no common sense use because they don't have the brain power to READ what they agreeing to BEFORE they agree to it=FACT!